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  2. Magento Quotation Module - B2B Support : Cart2Quote

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Our goal is to help you receive more quotes and thus more profit. We think it's amazing that you chose for Cart2Quote and stand ready to assist you any way we can. Find solutions for top issues and common problems or get support from a professional.

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Frequently Asked Questions

Your question not listed below? Please contact us if you have any further enquiries.

  • Licence

  • What´s involved in the installation?

    It is strongly recommended to let the module be installed by a technical implementer if you do not have the necessary knowledge of Magento modules installations. Visit our documentation center and download our InstallationGuide to see what's involved.

    If you want to know more, please contact us.

  • How much does it cost to renew my license?

    You can quickly and easily renew your license at € 200 off the normal pricing within one year of your original license expiration date. More information.

    If you want to know more, please contact us.

  • Will my extension stop working if my license expires?

    Nope, if your license expires your extension will still work, however you will no longer have access to updates and support and can no longer request extra development domains.

    If you want to know more, please contact us.

  • Is the Cart2Quote license permanent?

    Yes. Cart2Quote Licenses are permanent and will never expire. There is no annual fee. Your License key is tied to your Magento backend URL. View our Cart2Quote licensing information page, for more information.

    If you want to know more, please contact us.

  • Is Cart2Quote Opensource and what is a developer version?

    Yes, the source code of Cart2Quote is not encrypted and does not require the installation of decryption software on your server.

    However, Cart2Quote contains a few obfuscated files which contain our license and edition logic. The obfuscating of these files makes it possible to protect our software and at the same time allow our customers to upgrade editions without installing new software or changing code.

    If you require a version of Cart2Quote without any obfuscation, you can opt for the Enterprise edition and select the development version. The development version option is only available when ordering the one-off priced software.

     

    Please note: It is not allowed to resell any part of the Cart2Quote software without ordering a license for every Magento installation or server that uses Cart2Quote.

    If you want to know more, please contact us.

  • Bulk ordering Cart2Quote Licenses (OEM)

    An original equipment manufacturer, or OEM, manufactures products or components that are purchased by another company and retailed under that purchasing company's brand name. OEM refers to the company that originally manufactured the product.

    The Cart2Quote OEM product is developed for companies that have included Cart2Quote's (functionality) in their product. Selling it white label to their customers in the form of, i.e., a Magento template that can be purchased via their website or a diversity of marketplaces.

    The minimum expected sales quantity is 10 license per year. We do have other alternatives available for companies not expecting this sales volume. (See Partners)

    If you are interested in this product, contact us.

  • How does the 30-day money back guarantee work?

    We’re so confident you will love our products, we offer a 30 day, money back guarantee if the extension fails to work and we are unable to fix it. If you required an installation and/or custom work, we will deduct this amount from your refund. Learn more about our refund policy.

    If you want to know more, please contact us.

  • Update & Upgrade

  • How do I upgrade my Cart2Quote edition?

    If you are using the free version and decide to upgrade and enable more features of Cart2Quote, you do not have to reinstall the module. Just enter a license key into the backend. The same is true for other upgrades from one version to another. Visit the upgrade page for more information.

    If you want to know more, please contact us.

  • How long am I entitled to free updates?

    Depending on the Cart2Quote edition you purchased you have received a certain amount of months of free updates. View the comparison table above to see the applicable period of free updates for your edition.

    If you want to know more, please contact us.

  • What happens at the end of my trial?

    If your trial ends before you purchased a paid product, Cart2Quote will degrade to the free version. Your data will remain intact, and your customers can still submit new requests, and you can continue processing new price requests via the admin panel. Only the paid features will stop working.

    If you want to know more, please contact us.

  • Compatibility

  • Will Cart2Quote be compatible with my theme?

    Cart2Quote will be out-of-the-box compatible for Magento themes based on the RWD and base themes. For all other themes some adjustments may be needed to make it fully compatible. For more information on installing Cart2Quote, please read through our documentation. If you would need help to make Cart2Quote compatible with your theme, we suggest you purchase a Theme Integration.

    If you want to know more, please contact us.

  • Customize Cart2Quote for my specific needs?

    Yes, we can, and we would be happy to. We love to make Cart2Quote a perfect fit for your business. We have multiple user cases of customizations and testimonials of happy customers that trusted us to customize their Magento web shop. Visit our Magento customizations page for more information.

    If you want to know more, please contact us.

  • What about module conflicts?

    Cart2Quote currently runs on more than 6000 different store configurations and limiting possible module conflicts is important to us.
    However, the most common compatibility issues at the moment are modules relating to SMTP modifications and Ajax extensions.
    For a more store specific analysis of possible module conflicts, you can send us a list of installed modules. Please copy this list of installed modules in your store from
    System>Configuration>Advanced>Advanced

    If you want to know more, please contact us.

  • Subscription

  • Will my subscription renew automatically?

    Any subscription plan renews automatically. If you don’t want to be billed, cancel your subscription until the expiration date otherwise the system will bill your card or Paypal account automatically.

    If you want to know more, please contact us.

  • Do you give an opportunity to pay for any annual plan month by month?

    There are both monthly and annual types available on Cart2Quote. You are free to select the type you wish. If you want to pay month by month you have to select one of the monthly plans because for annual plans you need to pay upfront.

    If you want to know more, please contact us.

  • Can I upgrade my current plan whenever I wish?

    You can change your current plan and upgrade at any time to any plan you prefer. For more details and instructions contact us.

  • Can I cancel my subscription plan whenever I wish?

    Yes, our plans can be cancelled on a month by month basis when this option is selected or on a yearly basis when billed annually. Contact us when you want to cancel your subscription.

  • Are there any differences between in the software when ordering the one-off price of when subscribing?

    No, the exact same software will be delivered to you. Both versions are self-hosted. However if you require the open source version of Cart2Quote, you will have to select the one-off pricing as this version is not available as a subscription service.

    If you want to know more, please contact us.

  • Payment

  • Is the license perpetual?

    When you purchase an extension with a one-off price, you can use it perpetually. Your license also comes with a free update subscription and Cart2Quote support for a limited period. After the free update subscription period, you can choose to extend the update subscription for another year for a discounted price. If you chose not to extend your update cycle, the Cart2Quote software will still function without interruption.

    When you subscribe to one of our plans with a month-to-month billing of an annual billing cycle, the software remains activated as long as the subscription is active. If the subscription is canceled the Cart2Quote subscription will be terminated at the end of the current billing cycle and your Paypal account or credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

    If you want to know more, please contact us.

  • What are my payment options? Can I pay by invoice?

    We accept Visa, Mastercard, and American Express through our online payment system (Paypal). If you would like to prepay with a bank transfer, you can select "Pay with an invoice" or pay with iDeal (Netherlands only). You can select these options during the checkout.

    Contact us for more information.

  • Features

  • Will you add new features to Cart2Quote?

    We are dedicated to improving this quotation module every day. Our goal is unchanged: creating a complete Magento quotation module. We release a new version of Cart2Quote about every month. Visit our Release Notes for more information.

    If you want to know more, please contact us.

  • Can I disable ordering and hide my prices?

    Not2Order is our Magento module that works seamless together with Cart2Quote. This module enables you to manage the visibility of order buttons and prices on a product per product basis and/or per customer group. Visit the Not2order product page.

    If you want to know more, please contact us.

  • Support

  • Do you offer phone support?

    Our Corporate version comes with phone support. All other products come with online support. This helps us keep detailed records about your issue in one place. Nothing is lost in translation between advisors or if we need to escalate an issue to engineers.

    If you want to know more, please contact us.

  • How do I become a reseller?

    We are excited about your interest in becoming a Cart2Quote reseller! Please have a look at our partner/reseller program for more information.

    If you want to know more, please contact us.

Get in touch

Do you have questions or comments about products or pricing, please use the form and we will get back to you as soon a possible. (Usually within 24 hours) Do you have a customization request? Request a QuoteFor full company details please checkout this page.

Are you an existing customer with a sales question? Do not forget to also enter your order number in the comment box.

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Customer Quotations Extension for Magento, easy, complete and skyrocketing your sales. Add powerful quotation management to your web shop.

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  • Magento silver partner
  • Cart2Quote is an official Magento Silver Partner. This Partnership allows us to offer you Magento Enterprise. Want to know more about how you benefit from our Magento Partnership? Visit the Magento Website.

Cart2Quote Company details

  • Company registration
  • TAX/BTW ID: NL851306640B01
  • Chamber of Commerce the Nederlands: 54442311
  • ING Bank, the Netherlands
  • Account name: CART2QUOTE
  • Account number: 6080939
  • IBAN: NL06INGB0006080939
  • BIC: INGBNL2A
  • SWIFT: INGBNL2A
  • Reference: Use Order #
Cart2Quote - Customer Quote Requests Extension
4.7 / 5 from 173 reviews and 127 votes!
You can find the module reviews on MagentoConnect!