Terms and Conditions

The following terms and conditions apply to all website development / support services provided by Cart2Quote to the Client.

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client orders a product or service or accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms herein and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Cart2Quote are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 14 days. Cart2Quote reserves the right to alter or decline to provide a quote after expiry of the 14 days.

Unless agreed otherwise with the Client, all purchases and development services require an advance payment of the order or project quotation before the work is scheduled.

We try to estimate the installation of Magento modules and server specific alterations and customizations as accurately as possible, but we cannot foresee all server specific issues like module conflicts and other existing errors in your website. Therefore, a standard installation is limited to three hours per module and other quotes are estimates with no fixed fees. Client agrees to order additional development hours when this is needed.

While we recommend you connect your databases using an SSH tunnel, you can also use an encrypted VPN connection to keep things secure. Installing Cart2Quote or working on a Magento website through a VPN requires extra time. Customers are expected to inform us before placing a development order that working via a VPN connection is required. An additional charge will be applied.

3. Client Review

Cart2Quote will provide the Client with an opportunity to review the development of an installation or custom job. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Cart2Quote otherwise within ten (10) days of the date the changes are made available to the Client.

4. Turnaround Time

Cart2Quote will install and post or supply the Client's project by the date specified in the project proposal, or at a date the client agrees with upon Cart2Quote receiving initial payment, unless a delay is specifically requested by the Client and agreed by Cart2Quote.

In return, the Client agrees to delegate a single individual as a primary contact to aid Cart2Quote with progressing the commission in a satisfactory and expedient manner.

5. Module installations by Cart2Quote

An installation or module customization performed by Cart2Quote will be limited to a single store-view unless otherwise agreed. Cart2Quote is not responsible for altering the design of the module to fit in your theme. (e.g. CSS and HTML changes to change the appearance of buttons).
Cart2Quote will also not alter the functionality of the modules to fit in custom theme blocks (i.e. home page product views).
Client is responsible for design and functionality of Cart2Quote and Not2Order in the Grid and List views of Magento.

Client is responsible to mention any other installed modules or customizations that can lead to a module conflict with our modules. Cart2Quote will take into account these possible conflicts in quotations for installations and customizations. Client agrees to order additional support and development hours to fix module conflicts.

6. Module conflicts

Cart2Quote and Not2order are complex modules. These modules can easily be involved in class conflicts with other modules. Cart2Quote is not responsible for making all modules work together in your store.

7. Failure to provide required server access:

Cart2Quote is a small business and to maintain efficiency we must ensure that work we have programmed is carried out at the scheduled time. On occasion, we may have to reject offers for other work and inquiries to ensure that your work is completed at the arranged time.

This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made on your website because we have not been given the required information in the agreed upon time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25% of your project.

8. Payment

Invoices will be provided by Cart2Quote scheduling the work. Invoices are sent via email.

9. Additional Expenses

Client agrees to reimburse Cart2Quote for any additional expenses necessary for the completion of the work. Examples would be setting up a development server, fixing module conflicts, etc.

10. Web Browsers

Cart2Quote cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the projects are handed over to the Client. As such, Cart2Quote reserves the right to charge for any work involved in changing the website code for it to work with updated browser software.

10. Indemnity

All Cart2Quote services may be used for lawful purposes only. You agree to indemnify and hold Cart2Quote harmless from any claims resulting from your use of our service that damages you or any other party.

12. Copyright and IPR

Cart2Quote reserves the right to use in any way it sees fit any programming tools, skills, code and techniques acquired or used by the developer in the performance of customizations for the futher development of its modules.

The copyright and all other intellectual property rights in the software (in both source and object code), the software documentation, the functional specification and all other listings, specifications, and documentation relating to the customized software shall remain Cart2Quote’s sole property.

13. Thirty day money back guarantee

Please click here to learn more about our Refund Policy.
When you require an installation and/or custom work, we will deduct this amount from your available credit.

14. Development server

Cart2Quote will not work on a live/production server. Client has to make a development server available with an exact copy of the production environment. Client is responsible for backing up production server and accurate and complete testing on the development server before a transfer is made to the production server.

Client is responsible for transferring changes from the development server to the live server.

15. Access Requirements

If the Client's website is to be installed on a third-party server, Cart2Quote must be granted temporary read/write access to the Client's storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

16. Post-Placement Alterations

Cart2Quote cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

17. Domain Names

Cart2Quote may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Cart2Quote. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

18. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's payment constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

19. Governing Law

This Agreement shall be governed, construed, and enforced in accordance with the Dutch laws, without regard to its conflict of laws rules.

20. Dispute Resolution clause

The parties submit all their disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of the Netherlands.

21. Liability

Cart2Quote hereby excludes itself, its Employees and or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Cart2Quote to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

22. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid provision.

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